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Collection Dashboard Not Displaying Delinquent Customer via Delinquent Infotile & Send Dunning Letter Ending in Error with no Error in the Log File (Doc ID 2785417.1)

Last updated on JULY 05, 2021

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.21.04.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.13.21.04.0 to 11.13.21.04.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Upon checking the Collections Dashboard, it has been noticed that a particular customer is not displayed even tough the customer is Delinquent.

Also, the Send Dunning Letter ESS Process is ending in Error yet no errors are displayed within the process log files.

Cause

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In this Document
Symptoms
Cause
Solution


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