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Live Experience Toolbar not Appearing on Engagement Cloud (Doc ID 2785420.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

Symptoms

Customer has configured Live Experience (LX) as a service in Engagement Cloud (EC) following documentation.

But for agents without admin roles, LX toolbar not appearing in EC.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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