CREDIT REVIEW SCORE IS NOT CORRECT FOR CERTAIN CUSTOMER ONLY IF THEY USES OPEN AUTHORIZATION AMOUNT DATA POINT AND CONTAINS EXPIRED AUTHORIZATION (Doc ID 2785521.1)

Last updated on JUNE 30, 2021

Applies to:

Symptoms

On : 11.13.20.10.0 version, Customer Billing (Transactions)

ACTUAL BEHAVIOR
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For new case folders, the Open Credit Authorization Amount is not displaying
the correct amount.

The 'Open Credit Authorization Amount' is showing the sum of all previous EXPIRED and CANCELLED records


STEPS
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The issue can be reproduced at will with the following steps:
1. Created Open Credit Authorization Amounts for the Customer Account
2. Create a case Folders

Cause

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