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21B Feature 'Enhanced Message Content For Dunning Letters Delivered Using Email' Is Not Working (Doc ID 2786195.1)

Last updated on JULY 15, 2021

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Manage Advanced Collections

21B Feature 'Enhanced Message Content For Dunning Letters Delivered Using Email' is not working. Message body of dunning letter is still getting picked from message - IEX_DEFAULT_EMAIL_MESG.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Dunning Letter body in Collection Preferences.
2. Run Dunning Process and notice that email does not have the new message body.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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