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PRC:PO: Error when clicking on PO Pending Approval Hyperlink: The approval rule set PreApprovalHierarchyRules didn't return any results. (PO-2055680) (Doc ID 2786234.1)

Last updated on JUNE 23, 2021

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.21.04.0 and later
Oracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Goal

When clicking on the Pending Approval hyperlink in a Purchase Order (PO), an error occurs:


An error occurred when processing your request for approval. Contact your help desk. (PO-2055680)
Share this info with your help desk. The approval rule set PreApprovalHierarchyRules didn't return any results.  Use the Manage Purchasing Document Approvals task in the Setup and Maintenance work area, or use BPM Worklist to modify the conditions in the rule set so that the approvers are found. Then recover the transaction from the Transaction console (TAC).

Not all of the POs where the error occurs appear in TAC.
The one that does shows this in the Diagnostic log:
Issue Description : The request operation failed with the business rules defined for PreApprovalHierarchyRules.
Resolution : Validate the BPM rule for PreApprovalHierarchyRules and ensure it returns a valid approval hierarchy.

Solution

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In this Document
Goal
Solution
References


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