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IDR - Scanned Invoice Coming Over And Displaying As Blank (Doc ID 2786699.1)

Last updated on JULY 01, 2021

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Invoice Transactions

ACTUAL BEHAVIOR
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Why are some of the scanned invoices are coming over as blank?

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User sends invoice scans to IDR
2. IDR processes the invoice images
3. Scanned invoices are showing as blank.


Cause

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In this Document
Symptoms
Cause
Solution
References


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