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Oracle Fusion Recruiting Cloud: Multiple Packages Displaying for Background Check on Requisition but Only One is Configured in Candidate Selection Process (CSP) (Doc ID 2786885.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description:

Multiple background check packages are being triggered by Recruiters on Background Check Screening Services even though they selected Local Package Selection and there's only one trigger configured in the Candidate Selection Process (CSP).

Recruiters are being requested to add a package for these phases:

  1. Packages for first Phase or State
  2. Packages for 2nd Pass and Background Check/Background Check Initiated Phase and States

However, the trigger in the CSP is configured only for packages in the second option above.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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