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Cannot Create A Credit Note For Non Merchandise Costs From A Partner (Doc ID 2787187.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : 19.2 version, Document Creation


  When creating a credit note in Invoice Matching, you observe that the following fields are not editable:
     Vendor (shows supplier but can not change)
     Non-Merchandise code
  


The issue can be reproduced at will with the following steps:
  1. Log in to IMCS
  2. From the task bar navigate to Document Maintenance -> Create document
  3. In Document Type, select 'Credit Note'
  4. Notice that the 'Vendor' field is defaulted to 'Supplier' and disabled.
  5. Also notice that the 'Non Merchandise Code' and 'Amount' fields are disabled.




Cause

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In this Document
Symptoms
Cause
Solution
References


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