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Special Characters show up as input to WebSDK of the chatbot (Doc ID 2787346.1)

Last updated on JULY 01, 2021

Applies to:

Oracle Digital Assistant - Version 20.x to 21.x
Information in this document applies to any platform.

Symptoms

Input to chatbot shows up as special characters:
For example:
‘/’ shows up as ‘&#x2F’

 

How to diagnose:
Browser Network tab
Filter ‘SDK’
(Reload page if its not displaying messages)
Click message
Messages tab
(Reload page)
Type / in bot
Response shows up as ‘&#x2F’ as below:
{"messagePayload":{"text":"Test with /","type":"text"},"userId":"user…"}

Pic: 20.6.1 websdk response for input "Order Pizza /"

 

Changes

 

Cause

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