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SSO Signout Fails With Internet Explorer (IE) (Doc ID 2788244.1)

Last updated on JULY 09, 2021

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Single Single On (SSO) signout fails with Internet Explorer (IE)

 

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Sign in

Sorry, but we're having trouble signing you out.

AADSTS50070: Signout failed. The request specified session indexes '_xxxxxxxxxxxxxxxxxxxxx' which did not match the existing session(s).


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Troubleshooting details
If you contact your administrator, send this info to them.
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Request Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Correlation Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Timestamp: 2021-06-21T22:04:01Z
Message: AADSTS50070: Signout failed. The request specified session indexes '_xxxxxxxxxxxxxxxxxxxxxxxxxxxx' which did not match the existing sessions(s).

Flag sig-in errors for review: Enable flagging
If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.


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Note that in this example, the Request Id, Correlation Id, Timestamp and session indexes values can vary. They were obtained from the example below.

 

 

The following were verified

1- The browser is supported, per https://docs.oracle.com/en/cloud/paas/identity-cloud/uaids/supported-web-browsers.html

2- No specific security or other setting found in IE settings/configuration

3- Clean up cache, cookies, history and running IE in incognito mode does not make any difference

 

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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