Fusion INV: Records Are Not Showing Up In Electronic Records Page After Approval On The Electronic Signatures Approval Notification (Doc ID 2788425.1)

Last updated on OCTOBER 03, 2022

Applies to:

Symptoms

On : 11.13.21.04.0 version, Inventory

ACTUAL BEHAVIOR
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The application forwards an approval notification for electronic signature, but customer is unable to sign


EXPECTED BEHAVIOR
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Signer field should show the approver's name with comments on the report output


STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Cloud App > Supply Chain Exe > Inventory Mgt > Tasks : Manage Lots > perform lot status update for desired lot

2. Submit for approval > Notification for approval sent to Approver > Approver updates the comments and approves the lot status change

3. Ran Process "Extract Workflow Tasks for Archive" to import the records on the Electronic Records page > process successful > select Electronic Records UI > no record found

4. Table EDR_Records shows "ORA_AWAITING_APPROVAL" status > It seems even though user has approved, records are not getting updated in the table

Changes

Cause

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