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Office 365: Business Unit In Opportunity Details - Advanced Criteria Shows Id Instead of LOV (Doc ID 2788945.1)

Last updated on JULY 01, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
Business Unit in Opportunity Details page Advanced criteria shows ID with default value of 0, while in Edit page Advanced criteria, it shows LOV with Business Unit names.

EXPECTED BEHAVIOR
-----------------------
Opportunity Details page should also show LOV for Business unit in app composer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. App composer > productivity Suite > Office 365 > Opportunities > Details layout > Advanced criteria > Business unit > Shows Id with default value of 0
On Edit Layout, it shows a LOV with Business unit name

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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