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Agent Showing Incorrect Account Name For Contact Registration Forms in Agent UI (Doc ID 2790398.1)

Last updated on JULY 12, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.2.8 and later
Information in this document applies to any platform.

Symptoms

The steps to test this are to enable B2B on your site and then register as a customer on your B2B storefront (Ex; /register)

You can then navigate to the Agent application and then look up the contact registration you just created (Contact Registration Request)

You will notice the "Account Name"  field will display the incorrect information and not the account you used while registering

Note: This is not a data issue, the registration details and contact information and all the data on this form, are all still correct and stored correctly for these records, it is a UI issue and simply showing the incorrect value in that field in the agent UI form.

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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