My Oracle Support Banner

Clearing All Caches After Rate Uploads Cause Menu To Not Display [Blue Screen] When Switching User Roles Or the User is Locked Out of OTM with Error "A connection to the server could not be established: null (user=DOMAIN.USERID)" (Doc ID 2790737.1)

Last updated on JULY 09, 2021

Applies to:

Oracle Transportation Management Cloud Service - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

When users switch roles only a blue screen appears.

Furthermore,

1 - When users toggles to new role, in addition to no menu being displayed [blue screen] the Settings & Actions > User Details and System Details sections are blank.

2 - If users log out while in the new role, the user gets locked out of OTM.  This error is displayed when trying to log in:

"A connection to the server could not be established: null (user=DOMAIN.USERID)"

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.