Clearing All Caches After Rate Uploads Cause Menu To Not Display [Blue Screen] When Switching User Roles Or the User is Locked Out of OTM with Error "A connection to the server could not be established: null (user=DOMAIN.USERID)" (Doc ID 2790737.1)

Last updated on OCTOBER 02, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

When users switch roles only a blue screen appears.

Furthermore,

1 - When users toggles to new role, in addition to no menu being displayed [blue screen] the Settings & Actions > User Details and System Details sections are blank.

2 - If users log out while in the new role, the user gets locked out of OTM. This error is displayed when trying to log in:

"A connection to the server could not be established: null (user=DOMAIN.USERID)"

Cause

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In this Document

Symptoms

Cause

Solution

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Clearing All Caches After Rate Uploads Cause Menu To Not Display [Blue Screen] When Switching User Roles Or the User is Locked Out of OTM with Error "A connection to the server could not be established: null (user=DOMAIN.USERID)" (Doc ID 2790737.1)

Applies to:

Symptoms

Cause

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