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Unable To Manually Match Invoice When Shipsku Was Partially Matched On Another Invoice (Doc ID 2791982.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Operations & Maintenance

When attempting to manually match an invoice in ReIM, when shipsku was partially matched on another invoice,
the following error occurs.


The issue can be reproduced at will with the following steps:
 1. Login to ReIM
 2. Ensure that the first invoice for the PO/Receipt matches only partially with shipsku (multiple records for the same item in shipsku)
 3. Match the invoice using split receipt. Observe that all tables - shipsku, im_partially_matched and im_receipt_item_posting are updated correctly)
 4. Create a second invoice with qty variance within tolerance to the available qty in shipsku.
 5. In Summary Match, the invoice shows as within tolerance for Matching.
 6. Click Match. Observe that this throws an error "Another user has updated the record...."




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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