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Next Gen Help Desk - How To Search for Closed SRs (Doc ID 2792479.1)

Last updated on JUNE 03, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.04.0 version, Queues

Next Gen Help Desk - How To Search for Closed SRs

We currently cannot find a way to search for Closed SRs. We would not want it to be in the general search when when looking at the Service Requests, but would like Closed SRs to be available. How can we search for Closed SRs?
 

Solution

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In this Document
Goal
Solution
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