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When Attempting To Run A User Defined Report (UDR), After Clicking "Run Report" Unifier Intermittently Will Not Respond Or Run the Report (Doc ID 2793586.1)

Last updated on JULY 22, 2021

Applies to:

Primavera Unifier Cloud Service - Version to [Release 19.12]
Primavera Unifier - Version to [Release 19.12]
Information in this document applies to any platform.


When attempting to run a UDR, multiple users report that they receive no response when clicking on "Run Report". The report does not run and Unifier doesn't seem to respond at all. Once this occurs for a UDR, then it may occur for all UDR's. It seems to be intermittent and sometimes it will run OK a few times and then when running multiple reports, it will eventually fail to start or run.

The UDR should run every time it is initiated via "Run Report".

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier Environment.
  2. Navigate to a Project/Shell with a User Defined Report > Reports > User-Defined > Select "UDR1" > Click on the Gear Icon > Run > Defaults > Run Report.
  3. It may run successfully, but often there is no response from Unifier...



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