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Users Prompted For Username And Password When Viewing Reports (Doc ID 2793968.1)

Last updated on DECEMBER 12, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.2.3 and later
Information in this document applies to any platform.

Symptoms

Users with Reports Role are prompted for username and password when viewing Reports in admin UI unexpectedly.

The issue can be reproduced at will with the following steps:
1. Log in to the Administration Dashboard
2. View reports

Cause

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In this Document
Symptoms
Cause
Solution
References


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