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PRC:PPO:SSP: Approval History in Approval Emails Sometimes Refer to the Department Name and Sometimes They Refer to the Requester Name (Doc ID 2796213.1)

Last updated on SEPTEMBER 28, 2021

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version and later
Oracle Fusion Self Service Procurement - Version and later
Oracle Fusion Purchasing Cloud Service - Version and later
Information in this document applies to any platform.


When using Position Hierarchy based approvals, the requirement for the Approval History in Approval emails is to only show the Department name, not the user's name.  Sometimes it shows the Department name and sometimes it shows the user's name.


  1.  Approver A receives the first approval email notification with Position name: DEPARTMENT (in the body of the email- Approval History) Note - User X is associated to this Position
  2.  Approver A requests additional information from the Requester (User X).  So now the notification email is sent to User X showing their name, instead of the Position name- Department
  3.  Requester (User X) responds - now the Approver receives the email showing the Position name: Department

Why is this inconsistent?


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