PRC:PPO:SSP: Approval History in Approval Emails Sometimes Refer to the Department Name and Sometimes They Refer to the Requester Name (Doc ID 2796213.1)

Last updated on SEPTEMBER 28, 2021

Applies to:

Goal

When using Position Hierarchy based approvals, the requirement for the Approval History in Approval emails is to only show the Department name, not the user's name.  Sometimes it shows the Department name and sometimes it shows the user's name.

Example:

1.  Approver A receives the first approval email notification with Position name: DEPARTMENT (in the body of the email- Approval History) Note - User X is associated to this Position
2.  Approver A requests additional information from the Requester (User X).  So now the notification email is sent to User X showing their name, instead of the Position name- Department
3.  Requester (User X) responds - now the Approver receives the email showing the Position name: Department
   

Why is this inconsistent?

Solution

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