Receivables Aging By General Ledger Account Report Does Not Show Amounts For 'Receipts At Risk' (Doc ID 2796323.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Symptoms

On : 11.13.21.04.0 version, Reports

ACTUAL BEHAVIOR
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Receivables Aging By General Ledger Account Report does not show the Receipts at Risk totals when run in Summarize mode.

EXPECTED BEHAVIOR
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Receivables Aging By General Ledger Account Report should show the Receipts at Risk totals when run in Summarize mode.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Scheduled Processes
2. Run the process: Receivables Aging By General Ledger Account Report
3. Verify that the 'Receipts at Risk' do not show up in the below parameter combination:
i. Invoice Summary -> Detailed -> Receipts at Risk: Summarize
ii. Invoice Summary -> Brief -> Receipts at Risk: Summarize
iii. Customer Summary -> Detailed -> Receipts at Risk: Summarize
iv. Customer Summary -> Brief -> Receipts at Risk: Summarize

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot verify the totals for Receipts at Risk in Summarize mode.

Cause

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