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P6 Visualizer Does Not Respond While Creating A New Schedule Comparison (Doc ID 2797751.1)

Last updated on AUGUST 10, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.12 to 20.12.7.0 [Release 20.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.1 to 21.7 [Release 21.1 to 21.7]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Visualizer hangs when creating a new Schedule Comparison

EXPECTED BEHAVIOR
-----------------------
A new Schedule Comparison can be created in Visualizer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch P6 Visualizer or from P6 > Tools > Schedule Comparison
2. Click on "+", Schedule Comparison
3. Create a new Schedule Comparison and Select Options
4. Select -> Revised Project -> Original Project or Baseline
5. Select -> ADD
6. Click Save and Draw. Visualizer then gets stuck without any response.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Schedule Comparison in Visualizer

Cause

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In this Document
Symptoms
Cause
Solution
References


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