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Issue With Service Request API, Only Lookup Code Visible In Pages After Migrating (Doc ID 2798041.1)

Last updated on AUGUST 13, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Digital Customer Service

Issue with service request API, only lookup code visible in pages after migrating


After migration been done from our Dev instance to UAT instance, Incorrect values are shown in service request details page. Instead of meaning we are able to find only the lookup code populated in the table and details page for Status and Severity.
We are using Standard API : crmRestApi/resources/latest/serviceRequests

Cause

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In this Document
Symptoms
Cause
Solution
References


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