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Where Is The Provision In System To Define The Review Date For Knowledge Article And On Notification (Doc ID 2798098.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Goal

We wanted to check on the below profile option values. What actually it does and where is the provision in the system to define the Review date for knowledge article.

ORA_CSO_NOTIFICATIONS_REVIEW_DATE_PASSED/Enable notifications to owners informing them that an article is overdue for review.

ORA_CSO_NOTIFICATIONS_REVIEW_DATE_UPCOMING/Enable notifications to owners informing them that an article's review date is approaching.

Kindly refer to the attachment. Please do look in to this on priority and do the needful at the earliest as we have playback sessions planned for the customer.
 

Solution

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In this Document
Goal
Solution


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