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RPASCE: Tasks are Failing with Error "Could not determine processes holding locks on '.private/locks/secondary.lck'" (Doc ID 2800066.1)

Last updated on AUGUST 30, 2021

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

It was noticed that user submitted tasks including batch and config patching tasks are failing with below error:

...
<E 2021Aug11 07:42:21.960> DomainExclusiveLockException:
<E 2021Aug11 07:42:21.960> Failed to obtain domain lock after 240 seconds
<E 2021Aug11 07:42:21.960>
<E 2021Aug11 07:42:21.960> Could not determine processes holding locks on '.private/locks/secondary.lck'
<W 20210811 07:42:32.219> ServerRunUtilityJsonException: {"returncode":"54","id":"tyyyymmddhhmmssp01","exception":"DomainExclusiveLockException","cause":"Failed to obtain domain lock after 240 seconds","server_name":"<server_name>"}
<W 20210811 07:42:32.219> Set task status to 'failed'
...

Cause

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