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OMC: Cloud Agent Installation in On-Prem Environment Fails With Cnnection Timedout Error (Doc ID 2800363.1)

Last updated on AUGUST 29, 2021

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

Oracle Management Cloud Agent installation is being tried in On-Prem environment and this fails with connection timedout error.

AgentInstall_<TIMESTAMP>.log

2021-05-07 10:05:59 WARN HttpClientHandler:248 - NULL response received from URL [https://omc-url.oraclecloud.com/static/agentlifecycle/softwaredispatcher/testService].
2021-05-07 10:05:59 ERROR ConnectivityValidator:152 - Error received while connecting to OMC, the details are:
com.sun.jersey.api.client.ClientHandlerException: java.net.ConnectException: Connection timed out:

Compute instance running in a private subnet.
VPN and Proxy has been configured to connect to OMC.

Other Cloud Agents running in Cloud environment(compute instances) work fine and same proxy server is being used.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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