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Approvals Via Email Are Not Working Properly (Doc ID 2800496.1)

Last updated on AUGUST 27, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.3.0 and later
Information in this document applies to any platform.

Symptoms

On : Unifier 20.12.3.0

After migrating to OCI, users have problems performing workflow actions in the Business Process (BP) records via email.    Sometimes the records get approved, sometimes it will take a while, and sometimes the record does not get approved at all.

EXPECTED BEHAVIOR
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When users perform BP record workflow actions via email, the records should reflect the appropriate actions every time and in a timely fashion. 

Cause

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In this Document
Symptoms
Cause
Solution


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