My Oracle Support Banner

Unreadable Characters When Previewing PDF in Files App (Doc ID 2800553.1)

Last updated on AUGUST 25, 2021

Applies to:

Oracle Primavera Cloud Service - Version 21.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When previewing a PDF in the Files app, text is in unreadable format.

EXPECTED BEHAVIOR

Expect PDF preview to render exactly how it appears in PDF.

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into OPC.
  2. Open a project and add a PDF file to the File List.
  3. Preview the PDF file by clicking the file name
  4. Text will be unreadable.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.