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How to Use Different Auto Acknowledgement Email Response Based on Channel or Queue (Doc ID 2800903.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Goal

On: 11.13.21.04.0 version, Service Email

By OOTB Auto Acknowledgement email response feature can be only 1 template.

How can we configure for different System Response Email Templates using conditions such as Channel Id or assigned Queue?
 

Solution

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In this Document
Goal
Solution


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