Credit Card Settlements Are Rejected By Cybersource
(Doc ID 2801155.1)
Last updated on JULY 25, 2023
Applies to:
Oracle Fusion Payments Cloud Service - Version 11.13.21.04.0 and laterInformation in this document applies to any platform.
Symptoms
Credit card settlements sent to cybersource are rejected.
Submit Offline Transactions (SOT) process log shows following error:
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::Done Basic Authentication
oracle.apps.financials.payments.shared.util.publicEntity.common.util.net.HttpUtil::seting SSL socket factory
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::After Config
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::HTTP ResponseCode: 500
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::IO Error: java.io.IOException: Server returned HTTP response code: 500 for URL: https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::java.lang.reflect.InvocationTargetException
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::oracle.apps.fnd.applcore.messages.ApplcoreException: JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn't responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn_t responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn't responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
Changes
New integration with Cybersource
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |