Credit Card Settlements Are Rejected By Cybersource (Doc ID 2801155.1)

Last updated on JULY 25, 2023

Applies to:

Symptoms

Credit card settlements sent to cybersource are rejected. 
Submit Offline Transactions (SOT) process log shows following error:

oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::Done Basic Authentication
oracle.apps.financials.payments.shared.util.publicEntity.common.util.net.HttpUtil::seting SSL socket factory
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::After Config
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::HTTP ResponseCode: 500
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::IO Error: java.io.IOException: Server returned HTTP response code: 500 for URL: https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::java.lang.reflect.InvocationTargetException
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::oracle.apps.fnd.applcore.messages.ApplcoreException: JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn't responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn_t responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn't responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

Changes

 New integration with Cybersource

Cause

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