Oracle Fusion Recruiting Cloud: Background Check with First Advantage Returns Internal Server Error (Doc ID 2801386.1)

Last updated on AUGUST 05, 2024

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Problem Description:

A background check that is triggered by the Hiring Team does not get initiated and results in the following error:

Internal server error. Please report.

The candidate does not receive any email to complete the background check.

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In this Document

Symptoms

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