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Webhook Connection Timeout for CEC SYNC-SERVER on Default Port (Doc ID 2801701.1)

Last updated on AUGUST 24, 2021

Applies to:

Content and Experience Cloud Service - Version 20.1.2 and later
Oracle Content Management - Version 21.7.1 and later
Information in this document applies to any platform.

Symptoms

WebHook Failing With "connect timed out"

We have setup an outgoing webhook to connect to an endpoint XX.XXX.XXX.XXX via http with Basic Auth following instructions in following documentation:
https://github.com/oracle/content-and-experience-toolkit/blob/master/sites/doc/AssetSync.md

The Webhook is setup to trigger for following events:

Type      Created Updated Deleted Approved Published Republish
Content   X           X           X             X             X                X
Item

Digita       X          X          X              X            X             X
Asset

Collection   X        X

When these events occur, we see in the Webhook event log that there was a Failure with "connect timed out":
e.g.

{
  "id": XXX,
  "invokedAt": "{Date}",
  "status": "fail",
  "eventId": "{EVENT_ID}",
  "request": {
  "url": "http://{target_IP_PORT}",
  "method": "POST",
  "headers": [
  {
  "name": "Authorization",
  "value": "Basic ............."
  }
  ],
  "body": {
  "webhook": {
  "id": NNN,
  "name": "Example_Webhook"
  },
  "event": {
  "id": "{EID}",
  "name": "DIGITALASSET_CREATED",
  "registeredAt": "{DATE}",
  "initiatedBy": "{user_email}"
  },
  "entity": {
  "id": "CONT111111111111111111111111111111",
  "name": "example.png",
  "repositoryId": "AAAAAAAAAAAAAAAAAAAAAAAAAA",
  "version": "0.1"
  }
  }
  },
  "response": {
  "status": -1,
  "error": "Connect to {target_IP_PORT} [/{target_IP}] failed: connect timed out",
  "cause": "connect timed out"
  }
}

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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