Webhook Connection Timeout for CEC SYNC-SERVER on Default Port (Doc ID 2801701.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

WebHook Failing With "connect timed out"

We have setup an outgoing webhook to connect to an endpoint XX.XXX.XXX.XXX via http with Basic Auth following instructions in following documentation:
https://github.com/oracle/content-and-experience-toolkit/blob/master/sites/doc/AssetSync.md

The Webhook is setup to trigger for following events:

Type      Created Updated Deleted Approved Published Republish
Content   X           X           X             X             X                X
Item

Digita       X          X          X              X            X             X
Asset

Collection   X        X

When these events occur, we see in the Webhook event log that there was a Failure with "connect timed out":
e.g.

{
  "id": XXX,
  "invokedAt": "{Date}",
  "status": "fail",
  "eventId": "{EVENT_ID}",
  "request": {
  "url": "http://{target_IP_PORT}",
  "method": "POST",
  "headers": [
  {
  "name": "Authorization",
  "value": "Basic ............."
  }
  ],
  "body": {
  "webhook": {
  "id": NNN,
  "name": "Example_Webhook"
  },
  "event": {
  "id": "{EID}",
  "name": "DIGITALASSET_CREATED",
  "registeredAt": "{DATE}",
  "initiatedBy": "{user_email}"
  },
  "entity": {
  "id": "CONT111111111111111111111111111111",
  "name": "example.png",
  "repositoryId": "AAAAAAAAAAAAAAAAAAAAAAAAAA",
  "version": "0.1"
  }
  }
  },
  "response": {
  "status": -1,
  "error": "Connect to {target_IP_PORT} [/{target_IP}] failed: connect timed out",
  "cause": "connect timed out"
  }
}

Changes

Cause

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