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How to set different Agent Status values on CTI Live Window (Doc ID 2802381.1)

Last updated on SEPTEMBER 28, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Goal

How to set different Agent Status values on CTI Live Window?

The documentation below does not have the details of the different agent status values that can be set from the media toolbar. It only has details for Available status.

https://docs.oracle.com/en/cloud/saas/b2b-service/21c/faiec/cti-media-toolbar-apis.html#FAIEC3111697


 

Solution

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Goal
Solution


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