Even after upgrade to paid version from Always Free, compute instance is disabled and not able to SSH (Doc ID 2802431.1)

Last updated on MARCH 28, 2022

Applies to:

Oracle Cloud Infrastructure - Version N/A and later
OCI Compute - Version N/A and later
Information in this document applies to any platform.

Symptoms

The following points describes the scenarios in which the compute instance gets disabled and you are unable to communicate using Secure Shell (SSH):

Scenario 1

1. You used the free resources offered by Oracle Cloud Infrastructure (OCI) and at the end of 30 day free trial, you upgraded to the paid version.
2. The instance which was launched using the free resources is disabled and you are no longer able to communicate to the machine using SSH.
3. The OCI console displays "disabled" status for the instance.

Scenario 2

1. You are a paid customer and was using OCI hosted instance.
2. Suddenly, the instance is in disabled state.

Changes

Scenario 1

- At the end of the free trial period (Always Free Resources), you launched one or more of the following compute instances:
  - 2 AMD based Compute VMs with 1/8 Oracle Compute Unit (OCPU) and 1 GB memory each.
  - 4 Arm-based Ampere A1 cores and 24 GB of memory usable as one VM or up to 4 VMs.
- After free trial ends, you upgraded the instance to paid version. For upgrading, see Changing Your Payment Method.

Scenario 2

- You have done few security rule changes for the existing paid instance.

Cause

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In this Document

For Scenario 1 and 2

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