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ClickOnce Download Fails With " Received an unexpected EOF or 0 bytes from the transport stream" (Doc ID 2802432.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.12.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download and install P6 Professional via ClickOnce, the following error occurs during download:

ERROR From Log File:

  * Activation of https://<>/<>/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
  + Downloading https://<>/<>/p6professionalcloud/x64/Application Files/P6Professional_20_12_6_40386/P6Files/PM.exe.deploy did not succeed.
  + Received an unexpected EOF or 0 bytes from the transport stream.

Issue Replication Steps

The issue can be reproduced at will with the following steps:
1. Login to Cloud Portal.
2. Go to ClickOnce deployments
3. Try to download the P6 Professional version from there and get error.

Cause

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In this Document
Symptoms
Cause
Solution


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