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SRs Not Getting Created Via Inbound Emails Due To A Required Field (Doc ID 2802716.1)

Last updated on AUGUST 27, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

The customer is setting up a new email channel in their DEV environment. Everything is set up and when they validate the access points, it is validating successfully. However, when they try to test the SR creation by sending an email to the Inbound email address, they see that the email reaches the queue but the SR creation fails.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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