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FA:SCM:Service Logistics: Service Request - Add Part:The Item LOV Is Null Post T2T (Doc ID 2804328.1)

Last updated on SEPTEMBER 29, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Goal

User is attempting to add parts on the Part Details (section) on the Service Request page. After selecting the Service activity the Item List Of Values (LOV) is empty.

Steps:

The Items setup and the Service type matches to MATERIAL, LABOR or EXPENSE
The Service activity is setup as Customer Support


Navigate:

1. Service Activity

2. Create Service Request

3. Part Details

4. Add Part

5. Select the Service Activity (Install)

> Item LOV is empty (No item available using search)

Solution

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In this Document
Goal
Solution
References


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