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Opportunities Not Pulling The Correct Weighted Revenue And The Correct Grid Probability (Doc ID 2804353.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Opportunities

ACTUAL BEHAVIOR
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opportunities are not pulling the correct Weighted Revenue and the correct Grid Probability.

Issue:
Many opportunities are not pulling the correct Weighted Revenue and the correct Grid Probability.
On some of these record if grid probability is deleted and re-entered again it fixes the Weighted Revenue, however in some cases the issue comes back for the very same records which were fixed.

Example : Opty XXX which showed 95% Grid Probability a few weeks ago but it was 1% on the record. This grid probability was re-entered and the report showed it correct after that at 1%. Today the grid probability was incorrectly showing 95% again, so it needed to be fixed again.

Cause

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In this Document
Symptoms
Cause
Solution
References


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