Adding A Direct Link For Opportunity Subtab On The Email Template Does Not Open That Specific Opportunity Subtab (Doc ID 2804579.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Symptoms

On : 11.13.21.01.0 version, Opportunities

ACTUAL BEHAVIOR
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Followed the steps from the following Official Documentation URL in order to build direct links to open different Opportunity Subtabs (such Assessments): https://docs.oracle.com/en/cloud/saas/applications-common/21a/oacex/add-objects-and-fields.html#OACEX469504

Tested the below scenarios by including them on the E-Mail Template but the specific Subtab is not being opened.

https://EnvironmentName/crmUI/faces/FuseOverview?fndGlobalItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_CARD&fndTaskItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_&fnd=%3BsubTabName%253DSummary%253BskipToEditOptyId%253D300000143477014%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

===> The above URL opens the Opportunity list page not the actual record

https://EnvironmentName/crmUI/faces/FuseOverview?fndGlobalItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_CARD&fndTaskItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_&fnd=%3BsubTabName%253DAssessments%253BskipToEditOptyId%253D300000143477014%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

===> The above URL opens the Opportunity list page not the subtab when paste on browser, but the link does not work when added to the email template

https://EnvironmentName/sales/faces/FuseOverview?_afrLoop=846659068031676&fndGlobalItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM_CARD&fndTaskItemNodeId=MOO_OPPTYMGMTOPPORTUNITIES_CRM&fnd=%3BskipToEditOptyId%253D300000143477014%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

===> The above URL opens the Opportunity Summary subtab

Cause

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