My Oracle Support Banner

Error When Submitting Order With 3d Secure Payment (Doc ID 2804937.1)

Last updated on SEPTEMBER 06, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.2.8 and later
Information in this document applies to any platform.


When attempting to place orders using 3D secure payment gateway, the payment does not get accepted and the call GET /ccstoreui/v1/paymentGroups/{{paymentgroupid}} call keep on listening waiting for success response.
The success response is never received and the page is redirected back to checkout page.




The issue can be reproduced at will with the following steps:
1. Login to storefront and add item to cart
2. Go to checkout page and add shipping details.
3. Select the saved card for payment, it redirects to 3DS authorization page.
4. Click on Authorize and it navigates back to checkout but does not comes to confirmation page.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.