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After Upgrade, User is Unable To Login to Unifier (Doc ID 2805378.1)

Last updated on SEPTEMBER 22, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.7.0 and later
Information in this document applies to any platform.

Symptoms

On : Unifier 20.12.7

ACTUAL BEHAVIOR
---------------

After upgrading to 20.12.7, users can log in to the Portal Page; however, when clicking on Unifier, the application never loads. The page remains blanking the tab shows title Submit This Form that is constantly querying/attempting to reach the environment.

EXPECTED BEHAVIOR
-----------------------

Unifier should open in the Train environment

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the portal
2. Select Train from the Environment menu on left hand side
3. Click on Unifier

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to log in to Unifier.

Cause

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In this Document
Symptoms
Cause
Solution


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