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RPAS Cloud: User Management Inaccessible When Accessed from OCI Console (Doc ID 2805406.1)

Last updated on SEPTEMBER 12, 2021

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Information in this document applies to any platform.

Goal

Clicking "Users / Add" or "Identity Console" from Oracle Cloud Infrastructure (OCI) Console (https://myservices-****.console.oraclecloud.com/mycloud/cloudportal/dashboard) often returns "This site can’t be reached" or other issues loading users. How do we add or manage our users when this happens?

Solution

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