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After Split Receipt The Receipt The Invoice Remains Open To Resolve (Doc ID 2806678.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : 19.2 version, Discrepancy Resolution


When the option to split the receipt is used in a discrepancy resolution, the quantity is split but the receipt and invoice line remains open to resolve


The issue can be reproduced at will with the following steps:
  1) Master PO is created with total quantity;
  2) Prepaid Invoice is entered to the Master PO (the quantity in the invoice is lower than the total quantity of the PO);
  3) Child PO are create (in this case we had 4 more PO created) and received:
      3.1) one PO was received without carton the other was received with carton;
  4) Master PO quantities were cancelled;
  5) Child Invoices are entered (we entered 2 of them) where all of them have less quantity that the PO receipts associated;
       Note: The child invoice are entered with association to the respective Child PO;
  6) Tried to resolve the quantity discrepancy by doing the split receipt to the PO received without carton



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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