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Agent Console: OOTB Element (customer-dynamic-property) Not Getting Loaded After Upgrade (Doc ID 2806875.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 21.2.8 version, Storefront

After the OJET upgrade of the environment, the element (customer-dynamic-property) is not getting loaded on Customer Details Page on Agent console. The widget (Customer Profile Details - Agent) used in the layout is OOTB.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon to Agent console and search for shoppers, e.g. search for 'AAA' in First name.
2. Click one of the shoppers in the results. Notice at the bottom it displays the above error.

Changes

 OJET Upgrade was performed in the environment.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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