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Unable To Terminate The PPR After Modifying The Payment Document Details (Doc ID 2806919.1)

Last updated on OCTOBER 09, 2024

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to terminate a PPR. After clicking on Action-->Terminate, it is stuck in 'Terminating' status for some time

EXPECTED BEHAVIOR
-----------------------
Expect to be able to terminate the batch

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create PPR and submit
2. Once the payment file is generated, terminate the PPR from Action--->Terminate


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue with payment processing

Cause

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In this Document
Symptoms
Cause
Solution
References


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