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Operational View -l Out of Stock View Report Causes EICS Server Stability Issues and Users Get 'Login Failed. Please contact your system administrator.' (Doc ID 2806948.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.2 and later
Information in this document applies to any platform.


When attempting to login to the SIOCS webclient and SOCS mobile UI the following error occurs. This happens after the users have run the Out of Stock operational view report.

Login Failed. Please contact your system administrator.

Browser console log:

/sim-mobile/internal…ns/bundle/1/en-US:1 Failed to load resource: the server responded with a status of 404 (Not Found)
/sim-mobile/internal…obileClient=false:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)

Steps to Reproduce:

  1. Login to SIOCS web client
  2. Select Tasks > Operations > Operational Views > Out of Stock
  3. Select Search Mode - Hierarchy , Department - All
  4. Search
  5. After sometime, users are unable to login to the application due to server getting into an unstable state




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