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Idle Cart Webhook Not Triggering after Abandoned Cart Configured Time (Doc ID 2806967.1)

Last updated on OCTOBER 03, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.3.0 and later
Information in this document applies to any platform.

Symptoms

The Idle Cart webhook does not seem to trigger after the idle time has passed based on the abandoned cart settings in occs-admin.

Checking the back-end admin and SF logs shows no failed to fire or successful firing messages for the Idle Cart webhook.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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