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Fusion Global HR: Entering a SSN without Dashes does not Trigger the Error: PER-1532484: Try again with a different national identifier (Doc ID 2807069.1)

Last updated on SEPTEMBER 14, 2021

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

Symptoms
___________

Enter New Hire details, including the National ID. If copy and paste is used to enter the National ID
or it is entered with the dashes XXX-XX-XXXX, the following error is thrown blocking the hire from
moving forward due to a duplicate National ID.

Then click Continue and a secondary error is thrown which prevents going to the to the
Person Match prompt.

The identifier already exists. Try again with a different national identifier (PER-1532484)

If the SSN is entered without the dashes XXXXXXXXX and click Continue without
clicking into another box or on the page, you can proceed to the Potential Matches screen.

If one of these people is the person you're adding, select the person. Else select no match (PER-1532260)


Workaround
_____________

Enter the number without using dashes


Steps to reproduce
_________________
The issue can be reproduced at will with the following steps:

1. My Client Groups>Hire an Employee

2. Enter employee data

3. In the Social Security Number, copy and paste the SSN

4. Receive the error:

The identifier already exists. Try again with a different national identifier (PER-1532484)

5. Enter the number using dashes also causes the error

6. Enter the number without using dashes, there is no error and a duplicate SSN can be entered.

If one of these people is the person you're adding, select the person. Else select no match (PER-1532260)


Cause

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In this Document
Symptoms
Cause
Solution


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