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Channel Isn't Selected Error When Composing A Message From A Help Desk Service Request (Doc ID 2807606.1)

Last updated on FEBRUARY 23, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to compose a message for a service request the following error occurs.

ERROR
-----------------------
Error: Channel isn't selected


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Nextgen HR help desk
2. Open or create a service request.
3. Search 'Compose Message' 
4. Select  channel type 'Web' and try to send a message
5. Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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