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Cannot Run UDR With Custom Data View. Error:"Results cannot be retrieved. Please contact System Administrator." (Doc ID 2807814.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.8.0 and later
Information in this document applies to any platform.

Symptoms

On : 20.12.8 version, Unifier Application

When attempting to run UDR with Custom Data View, the following error occurs.

ERROR
-----------------------
"Results cannot be retrieved. Please contact System Administrator."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1.  Log in to the environment
  2.  Go to Company Workspace
  3.  Go to the Data Structure Setup menu
  4.  Go to the Data Views sub-menu and create the Data View
  5.  The Data view is displayed correctly
  6.  Create a User-Defined Report based on the newly created  Data View
  7.  Run it
  8.  The following Alert is displayed: Results cannot be retrieved. Please contact System Administrator.




Cause

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In this Document
Symptoms
Cause
Solution
References


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