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Discrepancy On Sent Count In Dashboard Report Vs Count In SMS_SENT CED Report (Doc ID 2807859.1)

Last updated on OCTOBER 01, 2021

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.

Symptoms

Sent Count attribute value in the Interactive Dashboard Report is showing different values when compared to SMS_SENT CED attribute of SMS Campaigns

The issue can be reproduced with below steps

1. Log into Responsys Account UI

2. Navigate to Insight Menu

3. Select Interactive Dashboards

4. Click on SMS_SENT_CED report

Cause

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In this Document
Symptoms
Cause
Solution
References


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